Acceptable Use Policy

This Acceptable Use Policy ("AUP") applies to all users of AEO Optima ("Service"), including those who access the Service via the web application, REST API, Model Context Protocol (MCP) server, webhooks, or any other programmatic interface.

This AUP is incorporated into and forms part of our Terms of Service. Violation of this AUP may result in suspension or termination of your account.

We expect all users to use the Service responsibly, ethically, and in compliance with all applicable laws. If you are unsure whether a specific use case is permitted, please contact us before proceeding.

You may not use the Service to store, transmit, or distribute content that:

• Is illegal, fraudulent, or violates any applicable law or regulation
• Infringes on the intellectual property rights of any third party
• Contains malicious code, viruses, or harmful scripts
• Is defamatory, libelous, harassing, threatening, or promotes violence
• Contains personally identifiable information (PII) of others without their consent, especially in prompts sent to AI models
• Promotes discrimination based on race, ethnicity, gender, religion, sexual orientation, disability, or any other protected characteristic
• Constitutes spam, phishing, or social engineering attempts

You may not use the Service to:

• Violate any applicable local, national, or international law or regulation
• Interfere with, disrupt, or degrade the performance of the Service or its infrastructure
• Attempt to gain unauthorized access to the Service, other user accounts, or connected systems
• Circumvent, disable, or tamper with security features, rate limits, or plan restrictions
• Use automated tools to create multiple accounts or circumvent usage quotas
• Impersonate any person or entity, or misrepresent your affiliation with any person or entity
• Use the Service to send spam, unsolicited messages, or unwanted communications via webhooks or email integrations
• Reverse engineer, decompile, disassemble, or otherwise attempt to derive the source code of the Service
• Resell, sublicense, or redistribute access to the Service without written authorization
• Use the Service to build a competing product or service, or benchmark the Service for competitive purposes without consent

As an AI monitoring platform, AEO Optima interacts with third-party AI services. The following additional rules apply:

Prohibited AI-Related Activities:

• Manipulating AI Responses: Attempting to influence, bias, or "game" AI engine responses through prompt injection, adversarial inputs, or coordinated manipulation campaigns
• Overloading AI Providers: Using the Service to generate excessive requests to third-party AI models beyond what is necessary for legitimate monitoring purposes
• Violating AI Provider Terms: Using the Service in ways that violate the terms of service, acceptable use policies, or usage policies of third-party AI providers (OpenAI, Anthropic, Google, Perplexity, etc.)
• Extracting Training Data: Attempting to extract, reconstruct, or infer training data from AI models through systematic prompting via the Service
• Deceptive Optimization: Using insights from the Service to create misleading, false, or deceptive content designed to manipulate AI model outputs rather than genuinely improving content quality
• Automated Prompt Generation: Using automated systems to generate large volumes of prompts designed to overwhelm or exploit the snapshot capture system

Permitted AI-Related Activities:

• Monitoring how AI models discuss your brand, products, or industry
• Analyzing AI response patterns to understand your visibility and competitive landscape
• Using insights to genuinely improve the quality, accuracy, and helpfulness of your web content
• Tracking changes in AI model behavior over time
• Generating reports and analytics for internal business decision-making

If you access the Service via the REST API or MCP server, the following additional rules apply:

• Authentication: All API and MCP access must be properly authenticated. Never share your API tokens or OAuth credentials
• Rate Limits: Respect the rate limits for your plan tier (e.g., 60 requests/minute, 1,000 requests/hour). Do not attempt to bypass rate limits through multiple accounts, IP rotation, or other means
• Capture Limits: Snapshot capture is limited (e.g., 10 captures/hour via API). This limit exists to prevent abuse of downstream AI provider resources
• Data Usage: Data retrieved via the API must be used in accordance with these Terms. Mass downloading or mirroring of Service data is prohibited
• User-Agent: API clients should identify themselves with a meaningful User-Agent string
• Error Handling: Implement proper error handling and exponential backoff. Do not aggressively retry failed requests

Each subscription plan includes specific resource limits. These limits are designed to ensure fair use and service quality for all users. Key limits include:

Attempting to circumvent these limits through any means (multiple accounts, API abuse, exploiting bugs, etc.) is a violation of this AUP. If you need higher limits, please upgrade your plan or contact us for Enterprise options.

We reserve the right to investigate and take appropriate action against violations of this AUP. Enforcement actions may include, at our sole discretion:

• Warning: A written notice describing the violation and requesting corrective action
• Temporary Suspension: Suspension of your account or specific features while the issue is resolved
• Rate Limiting: Reducing your API rate limits or feature access
• Permanent Termination: Permanent closure of your account without refund for severe or repeated violations
• Legal Action: Pursuing legal remedies for violations that cause harm to us, our users, or third parties

The severity of enforcement will be proportional to the nature and impact of the violation. For first-time minor violations, we will generally attempt to resolve the issue through communication before taking more serious action.

We may also report illegal activities to the appropriate law enforcement authorities.

If you become aware of any violation of this AUP, we encourage you to report it promptly. Reports help us maintain a safe and fair platform for all users.

To report a violation, please contact us at abuse@techshu.ai with:

• A description of the violation
• Any relevant evidence or screenshots
• The approximate date and time the violation occurred (if applicable)
• Your contact information for follow-up

We treat all reports confidentially and will investigate promptly. We will not retaliate against users who report violations in good faith.

We may update this Acceptable Use Policy to address new threats, technologies, or regulatory requirements. When we make material changes, we will update the "Last updated" date and notify you via email or an in-app notification. Your continued use of the Service after changes take effect constitutes acceptance of the updated AUP.

If you have questions about this Acceptable Use Policy or need to report a violation, please contact us:

• Abuse reports: abuse@techshu.ai
• General inquiries: legal@techshu.ai
• Website: aeo.techshu.ai